You’ll see an estimated order delivery date during checkout, in your order confirmation email, and when you track your order after it ships. Because this date is an estimate, your order could be delivered shortly before or shortly after this date.

We generate a shipping label as we pack and prepare your order, so you may see a "label created" order status when you track your order. This means the package hasn’t been picked up and scanned by the carrier yet, which can take up to 72 hours. Please hold tight, the carrier will pick up your shipment soon.

We do our absolute best to deliver your order on time, but high order volume sometimes slows us down. After an order ships, your package also could be delayed by delivery issues such as severe weather, an incomplete delivery address, or regional service delays.

If an item is missing from your shipment, first check your order status—if you ordered multiple items, you may get multiple deliveries and the missing item may arrive separately. If your entire order shows as delivered, be sure to check all delivery locations for an additional package (for example, front porch, mailbox, etc.). If you have all shipments and are still missing an item, please contact us.

Sometimes carrier tracking information updates prematurely, and your package could be delivered within 24 hours. If it’s still before your estimated delivery date, please hold tight, your package is on the way.

If it's been more than 24 hours or if it's past your estimated delivery date, contact us for help.