OHM Fitness Privacy Policy

Effective Date: July 10, 2026

OHM Fitness LLC, OHM Fitness Franchise, LLC, and our affiliated OHM Fitness locations, products, services, websites, applications, and programs (“OHM Fitness,” “we,” “us,” or “our”) respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our mobile application, purchase products, book services, visit a studio, participate in programs, or otherwise interact with OHM Fitness.

By using OHM Fitness services, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We may collect personal information that identifies, relates to, describes, or could reasonably be linked to you. This may include:

Name
Email address
Phone number
Billing and shipping address
Account login information
Payment-related information processed by our payment providers
Membership, purchase, appointment, booking, and class information
Studio location preferences
Fitness, performance, and participation information you choose to provide or generate through our services
Marketing preferences and communication consent records
Device, browser, IP address, cookie, analytics, and usage information

2. How We Collect Information

We may collect information directly from you when you:

Create an account
Use our website or mobile application
Purchase products, memberships, packages, or services
Book or attend classes, appointments, events, or programs
Submit forms or inquiries
Opt in to marketing communications
Interact with OHM Fitness in-studio, online, by phone, by email, or by text message

We may also collect information automatically through cookies, pixels, analytics tools, and similar technologies, and from service providers, franchise locations, marketing platforms, payment processors, booking systems, and other business partners.

3. How We Use Information

We may use information to:

Provide, operate, and improve our website, mobile application, studios, products, memberships, programs, and services
Create and manage accounts
Process purchases, payments, orders, returns, bookings, appointments, and memberships
Provide customer service and support
Personalize your experience with OHM Fitness
Send service-related, transactional, or account communications where permitted
Send marketing communications when you have opted in or where otherwise permitted by law
Analyze trends, usage, performance, and customer engagement
Protect against fraud, unauthorized activity, security incidents, and misuse of our services
Comply with legal, regulatory, accounting, tax, and contractual obligations

4. Marketing SMS Communications

If you voluntarily opt in, OHM Fitness may send you recurring automated marketing text messages at the mobile number you provide. Marketing text messages may include exclusive offers, member promotions, fitness tips and inspiration, product launches, special events, and announcements.

Marketing SMS consent is optional and is not a condition of purchase, membership, account creation, or use of OHM Fitness products or services.

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. You may reply HELP for help.

If you opt out, you may receive one final text message confirming your unsubscribe request. You may opt back in by texting START to +1 (480) 605-9534 or by completing a new Marketing SMS opt-in form.

Marketing SMS communications are separate from any transactional or service-related communications that may be sent through other systems or platforms.

5. SMS Consent & Data Sharing

We may collect and store records of your Marketing SMS consent, including your phone number, opt-in method, opt-in date and time, consent language shown to you, and related interaction history.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

We may use service providers, aggregators, carriers, messaging platforms, CRM systems, and compliance tools to deliver and manage text message services. These providers are permitted to use SMS-related information only as needed to provide, support, secure, and comply with applicable messaging services and legal requirements.

6. Email Marketing Communications

We may send marketing emails about OHM Fitness products, services, memberships, promotions, events, and updates. You can opt out of marketing emails by using the unsubscribe link in our emails or by contacting us.

Even if you opt out of marketing emails, we may still send transactional or service-related emails where permitted by law.

7. Cookies, Pixels, and Analytics

We may use cookies, pixels, tags, web beacons, analytics tools, and similar technologies to operate our website, remember preferences, understand usage, improve performance, measure marketing effectiveness, and provide more relevant content.

You may be able to adjust your browser settings to refuse or limit cookies. Some website features may not function properly without cookies.

8. How We Share Information

We may share information with service providers and business partners that help us operate our business, including website hosting, app operations, payment processing, order fulfillment, shipping, booking systems, CRM platforms, customer support, email delivery, analytics, advertising, fraud prevention, compliance, and marketing operations.

We may also share information with OHM Fitness franchise locations or affiliated entities when needed to provide services, manage memberships, support customer relationships, operate studios, fulfill requests, or administer programs.

We may disclose information when required or permitted by law, regulation, legal process, government request, or to protect the rights, property, safety, and security of OHM Fitness, our customers, our users, or others.

We may share or transfer information in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

9. Information You Choose to Share With Third Parties

Our website, application, emails, advertisements, or services may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or policies of third parties. Your interactions with third parties are governed by their own terms and privacy policies.

10. Location Information

If you allow location access through your browser, mobile device, or app settings, we may use location information to provide location-based features, studio information, check-in functionality, relevant offers, or service improvements.

You can disable location access through your device or browser settings, but some features may not work properly.

11. User Content

If you submit reviews, testimonials, photos, videos, comments, feedback, or other content, we may use that content for business, operational, promotional, and marketing purposes, subject to applicable law and any additional permissions required.

12. Protecting Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Retention of Information

We retain information for as long as reasonably necessary to provide services, operate our business, maintain records, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and support legitimate business purposes.

14. Your Choices

You may request to access, correct, update, or delete certain personal information by contacting us. Some information may need to be retained for legal, security, fraud prevention, transactional, or legitimate business purposes.

You may opt out of marketing emails by using the unsubscribe link in our emails. You may opt out of marketing text messages by replying STOP.

15. Children’s Privacy

OHM Fitness services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

16. Users Outside the United States

If you access OHM Fitness services from outside the United States, your information may be processed and stored in the United States or other countries where privacy laws may differ from those in your location.

17. Franchise Locations

Each OHM Fitness studio location may be independently owned and operated. Franchise locations may collect and use information in connection with studio operations, memberships, appointments, classes, customer service, and local communications.

OHM Fitness franchise locations are expected to handle personal information in accordance with applicable law and relevant OHM Fitness policies.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page. Your continued use of OHM Fitness services after changes are posted means you accept the updated Privacy Policy.